Chatbot Development: Individual and secure

From automation of customer communication to internal knowledge management: with a customized chatbot, you can make processes more efficient, provide knowledge more easily and increase accessibility.

We support you from the idea to the realization of your chatbot – always with the focus on creating a solution that combines functionality AND security.

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Your individual chatbot solution

With the launch of ChatGPT at the very latest, chatbots have entered our lives with a speed that hardly any other technology can match. The possibilities of AI were suddenly within everyone’s grasp – especially in everyday business life.

The recipe for success: previous chatbots and question-and-answer systems were often trained for a limited number of possible user inputs. Chatbots with generative AI functionalities can also provide answers to topics that were not previously defined. This raises the question of how you can use chatbots successfully for your individual use cases and at the same time safely in terms of quality of results (avoidance of hallucinations) and data protection guidelines.

With an individual chatbot, you can not only tap into the enormous potential of large language models, but also the knowledge contained in your company data and documents.

Advantages of customized chatbots

Improved, more accurate results through secure integration of your internal data (product data sheets, wikis, process descriptions, contracts, etc.)

Reducing the risk of inaccurate or false results (hallucinations etc.)

Compliance with data security and data protection (operation on-premise or on EU-hosted servers) and reduction of external dependencies through maximum control over the model

Integration of individual functionalities with regard to user experience and quality of results (data filter, option for user feedback, etc.)

Seamless integration of the chatbot into existing internal and external applications (websites, etc.) and customized user interfaces for an individual look and feel

We develop your individual Chatbot

From the idea to the operation of your chatbot:

Identification and conception of the right use case

Do you already have a specific use case for your chatbot or do you have several ideas and are still looking for the right starting point? We support you in evaluating your use cases in terms of business value and feasibility and develop the implementation concept for your chatbot.

Selecting and adjusting the right language model

Which language model is the best possible solution for your use case and your requirements? We keep track of the wide range of available large language models for you and select the best solution for you. We also adapt the language models to your individual requirements.

Data management und data connection

The quality of a chatbot’s results depends on the training data used. We work with you to identify and prioritize the relevant data sources, prepare them and ensure a secure connection to the language model – from your wiki software to your customer data.

Frontend development

We develop the individual front end for your chatbot so that it fits in visually with your desired design and optimally supports your users in their daily work with the chatbot. This is how we create a tailor-made chatbot solution for you.

Operation and support

We create the technical framework for the high-performance and secure operation of your GenAI solution. On-premise, in your existing cloud solution or via us – you have the choice of where and how your GenAI solution should be operated. Of course, we also provide you with support.

Certified security for your solutions

Security has been our credo for 15 years. As part of VIVAVIS AG, which specializes in critical infrastructures, we stand for maximum confidentiality, integrity and availability - certified in accordance with ISO 27001.

Get started now:
We look forward to exchanging ideas with you.

Your expert on Data-Science-Projects:

Lutz Mastmayer
projects@eoda.de
Tel. +49 561 87948-370